Our Diagnostic Fee Is a Flat $124 CAD
Every service visit, regardless of appliance type or issue, starts with a flat $124 CAD diagnostic fee. This covers your technician's travel to your home and the time needed to accurately identify the problem. Once diagnosed, we give you an upfront repair quote before any further work begins — no surprises.
What the Diagnostic Fee Covers
A licensed technician traveling to your home
A full, hands-on diagnosis of the actual problem
An upfront, written repair quote before work begins
Fee Policy
Non-refundable once the technician arrives at your home, regardless of whether the appliance turns out to be repairable.
Cancelling or rescheduling with less than 24 hours' notice results in a fee equal to the standard diagnostic fee.