Question 1

What areas do you serve?

Accepted Answer

We provide appliance repair services throughout Southwestern Ontario, including London, St. Thomas, Woodstock, Strathroy, Ingersoll, Tillsonburg, Aylmer, and Dorchester.

Question 2

Do you offer same-day service?

Accepted Answer

Yes! We offer same-day service for most appointments. Call us in the morning, and we can often have a technician at your home the same day. Same-day availability may vary based on demand.

Question 3

What brands do you service?

Accepted Answer

We service all major appliance brands including Samsung, LG, Whirlpool, GE, Frigidaire, Maytag, KitchenAid, Bosch, and many more. If you don't see your brand listed, give us a call - we likely can help!

Question 4

What appliances do you repair?

Accepted Answer

We repair all major household appliances including refrigerators, washers, dryers, dishwashers, ovens, stoves, ranges, freezers, microwaves, cooktops, and range hoods.

Question 5

How much does appliance repair cost?

Accepted Answer

Repair costs vary depending on the appliance type and the specific issue. We charge a diagnostic fee of $99, which 35% is waived if you proceed with the repair. After diagnosis, we provide an upfront quote so you know exactly what to expect before any work begins.

Question 6

Do you charge for estimates?

Accepted Answer

We charge a $99 diagnostic fee for a technician to come to your home and accurately diagnose the problem. If you proceed with the repair, we will waive 35% of this fee. While we are happy to provide free phone estimates, an in-person diagnosis is required to give you a precise repair quote.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, MasterCard, American Express), debit cards, and e-transfer. Payment is due upon completion of the repair.

Question 8

Do you offer any discounts?

Accepted Answer

We offer discounts for seniors (65+) and military personnel. We also occasionally run seasonal promotions. Ask our customer service team about current offers when you book your appointment.

Question 9

How long does a typical repair take?

Accepted Answer

Most repairs are completed within 1-2 hours on the first visit. Complex repairs or those requiring parts may take longer. If parts need to be ordered, we'll schedule a follow-up appointment as soon as they arrive.

Question 10

Do your technicians carry parts?

Accepted Answer

Yes, our service vehicles are stocked with common replacement parts. This allows us to complete most repairs on the first visit. For less common parts, we can usually obtain them within 1-3 business days.

Question 11

What if the repair doesn't work?

Accepted Answer

All our repairs come with a 90-day warranty on parts and labor. If the same issue recurs within 90 days, we'll return and fix it at no additional charge.

Question 12

Should I repair or replace my appliance?

Accepted Answer

As a general rule, if your appliance is less than half its expected lifespan and the repair cost is less than 50% of a new appliance, repair is usually the better option. Our technicians can help you make this decision based on your specific situation.

Question 13

How do I schedule an appointment?

Accepted Answer

You can book an appointment online through our website, call us directly, or send us an email. Online booking is available 24/7, and our phone lines are open during business hours.

Question 14

What if I need to reschedule?

Accepted Answer

We understand that plans change. Please give us at least 24 hours notice if you need to reschedule. You can call us or use our online booking system to change your appointment.

Question 15

Do I need to be home for the repair?

Accepted Answer

Yes, an adult (18+) must be present during the appointment to authorize the repair and make payment. The homeowner doesn't need to be present, but someone authorized to make decisions about the repair should be.

Question 16

What should I do to prepare for the appointment?

Accepted Answer

Please ensure clear access to the appliance. Remove any items stored on top of or around the appliance. If possible, have your appliance's model number ready (usually found on a sticker inside the door or on the back).

Frequently Asked Questions

General Questions

Pricing & Payment

Service & Repairs

Booking & Appointments

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