Privacy Policy

1. Accountability

My Appliance Pro is responsible for personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with this Policy.

2. Information We Collect

To provide professional appliance services, we collect:

• •Contact Information: Name, service address, telephone number, and email address.
• •Appliance Data: Make, model, serial number, and history of your household appliances.
• •Payment Details: Credit card or banking information for processing payments via secure, PCI-compliant third-party processors.
• •Technical Data: IP address, browser type, and usage patterns collected via cookies when you visit our website.
• •Media: Photos or videos of appliances taken by technicians during service for quality control and documentation.

3. Purposes for Collection

We collect information for the following purposes:

• •To schedule and perform appliance repair, maintenance, and installation.
• •To process payments and manage accounts.
• •To provide warranty support and service reminders.
• •To comply with safety regulations and legal obligations.
• •Communication: We send transactional messages (appointment confirmations, reminders) under "implied consent" per CASL. Promotional messages are sent only with your express "opt-in" consent.

4. Consent

By using our website or booking a service, you consent to the collection and use of your information as outlined here. You may withdraw consent for marketing communications at any time via the "unsubscribe" link in our emails or by contacting us directly.

5. Disclosure to Third Parties

My Appliance Pro does not sell or rent customer lists. We share data only with:

• •Technicians/Staff required to fulfill the service.
• •Parts manufacturers (when necessary for warranty claims).
• •Service providers (e.g., Google Calendar, Amelia Booking, payment processors) who are contractually bound to protect your data.

6. Data Retention and Security

We retain personal information only as long as necessary for business or legal purposes (typically 7 years for financial records). We employ physical, technological, and administrative safeguards, including HTTPS encryption and secure server protocols, to prevent unauthorized access.

7. Your Rights

You have the right to access the personal information we hold about you and request corrections. To exercise these rights, contact our Privacy Officer at the email address provided below.

8. Contact Information